1. **Scope of Guarantee**  

Hangzhou SMART Mfg Group Co., Ltd. provides a guarantee for newly produced spare parts under the **SMART/ThermoSMART** brand, applicable to both **commercial vehicles and passenger cars**.

The guarantee is valid for **24 months** from the date of purchase for **SMART/ThermoSMART** branded products.

For **private label, customer brand**, or **unbranded** products, the guarantee period is limited to **12 months**.

 

Exchanged or reworked parts are excluded from this guarantee.

Proof of purchase is **not required** for claiming the guarantee, though product information is still necessary for claim validation.

 

 

 2. **Non-Extension of Guarantee**  

The guarantee period will not be extended when replacement products are provided. The remainder of the original guarantee period applies to any replacements.

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3. **Conditions for Claims**  
Guarantee claims are based on the occurrence of material defects, as defined by law. D

efects must have been present at the time of transfer of risk.

Claims for private label or customer-branded products will only be valid if the products have a **batch number printed** by **SMART**, which allows tracking of the production date. If the batch number is missing, the product will not be covered by the guarantee.

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4. **Remedies**  
In case of a defect, Hangzhou SMART will provide a replacement part. If an identical part is not available, a substitute part or monetary compensation may be offered. The defective part becomes the property of **SMART** once the claim is settled. The guarantee does not cover repair services, reassembly costs, or import fees.

 

5. **Requirements for Guarantee Claims**  
- **Immediate Notification**: Defects must be reported immediately to **SMART's** aftersales service using the official claim form, which is available from SMART or its distribution partners. Defective parts must be reported and documented in detail, including batch numbers for private label or customer-branded products.
 
- **Submission for Inspection**: The buyer must provide **three defected samples** of the part to Hangzhou SMART for evaluation at the **buyer’s expense**. If available, **laboratory test results** should also be submitted to assist in the evaluation process. If the defect does not meet the guarantee requirements, the cost of return shipping will be borne by the buyer.

​- **Professional Installation**: Parts must be installed by trained personnel in a professional workshop using appropriate tools. Installation must comply with the vehicle manufacturer's guidelines.
 - **Regular Servicing**: Installed products must undergo maintenance as recommended by the vehicle manufacturer.

- **Seals**: Any existing seals and tamper-proof mechanisms on parts must remain intact.
 - **Permitted Load**: The product or vehicle must not exceed the load recommended by the manufacturer.

 

6. **Exclusions**  
The guarantee does not cover the following:
- Normal wear and tear,
- Incorrect handling, storage, or installation,
- Environmental factors,
- Use of improper fuels or modifications,
- Use of parts outside of their intended applications (e.g., in non-automotive systems).

 

7. **Further Provisions**  
The guarantee is governed by Chinese law, and disputes will be settled in the jurisdiction of Hangzhou SMART Mfg Group Co., Ltd.'s registered business location.

 

Effective Date : 2024-10-01​​​​​

Version : GP2410

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